028 - Curating Customer Experiences with Voice Assistants - Jon Chu
If you are a food brand (like an FMCG such as cereal or canned food, or like food delivery such as Uber Eats), what should you consider in creating a voice skill for Alexa, Google Home, etc.?
Why A.I. isn’t the best term, but curated intelligence is more apt.
Intent matters. Focus on solving one particular customer problem at a time.
Mentioned:
The Alexa Conference 2019 (read Emily's wrap-up and see photos and videos)
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Jon Chu: @jchu