podcast

031 - Simplify Your Marketing: Email and More - Melanie Touchstone

Topics:

  • Email marketing - design and messaging - what works?

  • Social media

  • Design, graphics, and what works - case study - going from color to black and white

  • Personalize brand messaging

  • Winning subject lines

  • Keep it simple

  • Don’t try and fool customers

Video coming soon! Check back the first week of March.

Melanie Touchstone talks with Emily about how simple marketing works. For email, social media, and more.

Melanie Touchstone talks with Emily about how simple marketing works. For email, social media, and more.

030 - How to Ask for a Business Introduction: Avoid These Mistakes

Introductions make the business world go round. But remember that every favor is a withdrawal from any relationship’s bank account. Handle these correctly and you’ll score the valuable introductions that you want and deserve.

Play the 7-minute episode above or hear a 45-second clip:

Networking tip: every request for an introduction should include two things: a blurb to paste and an easy out.

Networking tip: every request for an introduction should include two things: a blurb to paste and an easy out.

Timestamps:

2:20 Skip the weather and generic pleasantries: personalize

2:40 Sample introduction request to Susan

3:02 It’s okay that it’s one-sided sometimes

3:15 Don't sound entitled 

3:37 People love the power of saying “no"

4:05 Book: Never Split the Difference by Chris Voss - click to order on Amazon. Excellent negotiation manual (thanks for the rec, Mitch Joel)

4:44 Include two things: 

  1. A copy/paste blurb about you so they don’t have to write it

  2. An easy out:

5:17: The easy out (zero-guilt escape): Say, “I would appreciate the intro if possible but if you can’t, no problem and thank you in advance.”

5:34 Don’t seem beholden to the outcome so no one will feel trapped. Give everyone involved room to escape (to say no, escaping what can feel like homework). Then they’ll feel better about not escaping and give willingly by choice. This is the power of “no” being perceived as a totally acceptable reply.

5:45 Realize that you called in a favor (whether you are the requester or the introducer)

6:30 This is a withdrawal from a relationship bank account for the requester and for the introducer  

029 - Amazon Alexa In-Skill Purchasing Gets Upsell - Voice Marketing for Brands

Announcements - what's happening in February 2019 (first two minutes of show):

Show notes:

  • CPG and FMCG especially need to pay attention to the updates in Alexa: ISP (in-skill purchasing) just got a facelift in the Developer Console, making it easier to upsell. This is just getting started.

  • Skills with very high conversion rates for upsell to premium version (34-50%!): Big Sky (weather) and Escape the Airplane (game)

  • Voice in the car - HUGE opportunity (car is faster growing and has 60% higher MAUs than smart speakers)

  • Today is like first gen iPhone: you can't multitask - only one app at a time

  • Where we are with skills now: you can only do one thing at a time

  • This will improve

  • Voice is for EVERY brand

  • Typing is unnatural, awkward, and slow. We are computing in computer-ese. Let's talk. We can speak and process so much faster than we can talk or read.

Get the Alexa Flash Briefing

Hey! Let me know how I’m doing, and help others find the show - leave a review:

028 - Curating Customer Experiences with Voice Assistants - Jon Chu

If you are a food brand (like an FMCG such as cereal or canned food, or like food delivery such as Uber Eats), what should you consider in creating a voice skill for Alexa, Google Home, etc.?

Why A.I. isn’t the best term, but curated intelligence is more apt.

Intent matters. Focus on solving one particular customer problem at a time.

Mentioned:

Jon Chu: @jchu

027 - How to Make the Voice Assistant Like Your Brand


Hear how the future ubiquitous voice assistant will decide whether to promote your brand.

We spend major ad dollars on the duopoly (Google and Facebook) with Amazon a distant third. Those ad dollars will shift.

Telenav announced that it is integrating Amazon Alexa into its automotive navigation system offering.

1.0:

The voice assistant we know today will be so much smarter tomorrow. 

Your shadow, your assistant:

The voice assistant will be every person’s personal assistant, their shadow, their life historian and documentarian. It will mitigate our drudge work for life admin tasks like errands and comparison shopping. It will save us all kinds of time. I hope we use that time well.

What won't change:

We are at the mercy of an algorithm today: many ecommerce retailers live and die by SEO on Google and on Amazon. Tomorrow our brands will be at the AI's mercy. The data will be richer, the algorithm more complex.

Amazon, which is nearing $800 billion in value, is making a noticeable push in advertising products, hoping to grab a piece of Google and Facebook’s duopoly of digital advertising. Voice commerce is estimated to be a $18.3 billion opportunity by 2023.

Amazon, which is nearing $800 billion in value, is making a noticeable push in advertising products, hoping to grab a piece of Google and Facebook’s duopoly of digital advertising. Voice commerce is estimated to be a $18.3 billion opportunity by 2023.

This idea of the future is not radically different from the game we play with search engines today. You bid to be at the top based on a user’s query, or you work on your content to rank high organically.

The same process will happen but with less screen, and more anticipation of the user’s needs or next purchase.

When the assistant recommends a product, it will try to match to the user’s needs, history, and preferences. Google does this today with search results. Your website gets rewarded for relevancy. Everyone tries to game the SEO algorithm but ultimately if you have great content that solves the searcher’s problems google knows it and ranks you higher. There is no silver bullet.

Up Next:

Tune in next week for episode 28: my upcoming interview with Jon Chu, an expert in voice first ecommerce and retail.



Get it on Google Play

Click to subscribe then say “OK Google, play Beetle Moment Marketing Podcast”

026 - Marketing in 2019 & Beyond: Social Media and Voice

Year-end episode. Predictions - keeping it simple, two areas of focus:

  1. Social media - tech companies and their manipulation-based business models will change. They’ll evolve in two ways: First, greater transparency that frustrated users will seek. Second, more cohesion with government (as Steve Case posits in The Third Wave).

    Facebook (including Instagram), Twitter, and LinkedIn: the revenue models are based on manipulation through constant feedback loops that surveil users (the product). This is the new fast food. Users will begin to see it as unhealthy like they do cigarettes and Big Macs.

  2. Voice marketing - why smart speakers and voice assistants are like the automobile in 1903 (famous Ford/Horace Rackham quote). Voice is not a fad.

1-minute clip:

Also mentioned:

  • 06:40 - Brian Roemmele, The Oracle of Voice re: “computerese” - Brian is spot on. 06:40

  • 08:16 - Mitch Joel (I quote Mitch re: the 1.0 state of smart speakers and how it’s like the internet before the hyperlink - hard to navigate). Spot on again.

  • Join me at The Alexa Conference on January 15-17, 2019. Get 20% off tickets with promo code: ALEXASPRK203

024 - Instagram Influencer Marketing and Authenticity

I spoke with Jamie Stuckert, Marketing Manager at Wild Foods, an Austin-based natural ingredients company. We talked about influencer marketing, focusing on what works and doesn't work on Instagram for building an authentic brand and educating people about health. Jamie shares her experiences running social media for the brand account for Wild Foods and her own personal brand, Keto Like Jamie.

Jamie has stories about followers seeking medical advice through DMs, inspiring people to lose 100 pounds on keto, and toxic energy drinks using models to promote their products.

The bottom line is that being real - flaws and all - works.

Hear bonus content - part 2


Timestamps:

3:18 We don’t throw just any picture up for the sake of having content

3:40 Goal on IG is to educate

4:20 KetoLikeJamie - personal brand

6:00 Overcoming self-consciousness and being really honest - imperfection is okay

6:26 How do I market my brand with influencers?

6:52 What works when it comes to influencers?

7:32 We want to pay for someone who stands by our brand, uses our product daily, is into the natural lifestyle

Follow Wild Foods and Jamie on Instagram:

@WildFoods

@KetoLikeJamie

Jamie's YouTube channel

Learn more about Wild Foods: https://www.wildfoods.co/

023 - Easy Alexa Skills for Brands - Brielle Nickoloff, Voice UX Design - Witlingo

Hear my conversation with Brielle Nickoloff, Voice UX Designer at Witlingo. We discussed what the startup is doing to help podcasters, politicians, entrepreneurs, authors, comedians, and other content creators or personal brand promoters get voice skills onto Amazon Alexa or Google Assistant quickly and easily.

“Castlingo is the easiest way to publish short audios to let your audience listen to what you have to say.”

Get a Voice Marketing Presence with Castlingo (check out their promo which ends 12/8/18).

brielle nickoloff headshot.jpg

Brielle Nickoloff is a Lead of Voice User Experience Design and Research at Witlingo, a Washington D.C., based startup that builds products and solutions for Voice First devices and platforms, such as Amazon’s Alexa, Google’s Assistant and Microsoft’s Cortana.

Brielle earned dual Bachelor’s degrees in Linguistics and Neuroscience at the University of Colorado, Boulder. Much of Brielle’s research in the space began with a closer look at the ways one’s emotional reaction to a voice interface is notably more inflated than reactions to other types of user interfaces. She loves to design for maximally accessible and minimally intrusive technology by leveraging the beauty of natural human language.

Attend the Alexa Conference January 15-17, 2019 (Brielle and I are both speaking - come say hi!)

40% of adults now use voice search once per day. Read more Voice First Facts from Witlingo.

Follow Brielle Nickoloff on Twitter: @ElleForLanguage (I love her handle!)

021 - Marketing a City: Atlanta (Part 1) - Interview with Melanie Touchstone

Enjoy part 1 of my interview with Melanie Touchstone, Director of Digital Marketing for Metro Atlanta Chamber.

ATL Brand Box: http://atlbrandbox.com/

Get in touch with Melanie:

https://twitter.com/MelTouchstone

The Digital Dive Podcast, 2010-2012: http://thedigitaldivepodcast.com/

Recorded November 16, 2018.

020 - Voice Marketing with Alexa Flash Briefing - KiKi L'Italien Interview

I interviewed KiKi L'Italien, CEO and Creative Technologist at Amplified Growth, about Voice Marketing with Alexa Flash Briefing.


Topics:

  1. How are you using voice for marketing? For yourself, #assnchat (Association Chat), or your clients?

  2. What do you see being the biggest ways voice tech will impact marketing and business?

  3. The popular stat is 50% of searches will be screenless by 2020:

  4. What can brands and marketers do now to prepare for how prevalent voice search will be?

  5. What are your favorite Flash Briefings or Alexa skills?

Mentioned: podcast about microphones on the bus picking up coughs to measure sickness in a region - I cannot find this - I thought it was on VUX World but apparently not. The agency and interviewee was based in Kansas City... anyone know? Will update here if I find it.

kiki-litalien-bio-standing.jpg

Get in touch with KiKi

RELATED video: Why You Need a VOICE MARKETING Strategy Now


Get the Beetle Moment Marketing Flash Briefing

Play the latest briefing here

LIKE THIS?

If you enjoyed this podcast please leave a review on Apple Podcasts to help others find the show. I appreciate your feedback!

OUR SPONSOR:

Brought to you by our friends at Pippa. Pippa is the simplest, smartest way to share your podcast (or Flash Briefing). Visit Pippa.io to get started. <— Get a $25 Amazon gift card with my link.

019 - Marketing Yourself (Interview with Kristen Knepper)

Kristen Knepper from Work Like a Girl interviewed me about how to market yourself. We covered some of the challenges we face as women, especially young women, when trying to market ourselves to advance our careers or build our personal brands.

You can watch the full interview here.

COMING SOON: Tune in next week for my upcoming interview with Kiki L’Italien about Voice Marketing with Amazon Alexa.

Topics:

  1. What's the resistance to marketing oneself for most people?

  2. Why do women in particular resist "marketing" themselves at work?

  3. I notice women being modest on their resumes/cover letters (e.g., "worked on team that created" rather than "created"). What advice would you give a woman who thinks she's not truthful or bragging when speaking boldly?

  4. Can personal aspects enhance the professional brand? Should they?

  5. Self sacrifice and giving to others is a feminine ideal, but many women compete with one another at work. Why is this?

LIKE THIS?

If you enjoyed this, please leave a review on Apple Podcasts to help others find the show. I'd love your feedback!

OUR SPONSOR:

Brought to you by our friends at Pippa. Pippa is the simplest, smartest way to share your podcast (or Flash Briefing). Visit Pippa.io to get started. <— Get a $25 Amazon gift card with my link.

018 - What You Pay - How to Be Value Driven

Are you value conscious, or paying too much? From business to relationships to everyday life, seeking true value can save you in big ways.

Two podcasts mentioned:

1) Masters in Business

It's not what you buy, it's what you pay.

-Howard Marks

Heard on Barry Ritholtz's podcast, Masters in Business (some really smart guests on this show, you should listen. E.g there is another solid episode with Barbara Kahn about the retail revolution.)

About MiB: "Bloomberg Opinion columnist Barry Ritholtz interviews Howard Marks, the CFA and co-chairman of Oaktree Capital Management, in his third appearance on Masters in Business. An author as well as an investor, Marks most recently wrote “Mastering the Market Cycle: Getting the Odds on Your Side,” which was released this month." Howard Marks interview here.

2. Arthur Laffer on Storybrand podcast (flat tax, LET’S GO):

"Donald Miller talks with Art Laffer, a prominent American economist whose ideas have shaped policy from the Reagan administration through today."

Other Ideas

  • You are the average of the five people you spend the most time with. (Not my idea, I just like it.)

This episode is really all common sense but you know what they say about that.

Finally, hackneyed but my very favorite - and AGAIN financial advice that applies to the idea of value and life in general:

Be fearful when others are greedy, and greedy when others are fearful.

-Warren Buffett

LIKE THIS?

If you enjoyed this podcast please leave a review on Apple Podcasts to help others find the show. I'd really appreciate your feedback!

OUR SPONSOR:

Brought to you by our friends at Pippa. Pippa is the simplest, smartest way to share your podcast (or Flash Briefing). Visit Pippa.io to get started. <— Get a $25 Amazon gift card with my link.