voice marketing, tools Emily Binder voice marketing, tools Emily Binder

1 Link to Share Your Podcast Everywhere: Plink Smart Link - Social Media

Grow your podcast audience. Send listeners to the right place every time. Your podcast already has a free Plink that opens your show in the listener's podcast app. Best for social media to simplify sharing.

What is the number one mistake podcasters make when sharing their show on social media? Emily Binder breaks it down in this 60-second video and shares the solution we recommend:

Want to reach a larger audience?

Over 55% of U.S. adults have listened to a podcast. What’s stopping the rest?

  • 48% of people who don’t listen to podcasts say it’s because they’re “not sure how to listen.”

  • Of the people who don't listen to podcasts, 80% (wrongly) think they "don't have a podcast app on their phone” (via Edison Research).

In reality, iPhone and Android phones have a native podcast app. And all smartphones can play podcasts from a mobile browser. So reassure your social media audience that they can indeed access your podcast with one simple link. Remove any perceived friction from both seasoned podcast listeners and newbies.

Podcast hosts:

You know the moment of uncertainty when it comes time to share a new episode on social. Do you share the Apple link, the podcast’s home page/show notes with the web player, Spotify, SoundCloud, all of it, or what?

If you tweet an Apple Podcasts link, you could miss your entire Android audience.

We’ve all seen single tweets containing multiple links to play a podcast in Apple AKA iTunes, Google Play, Stitcher, and more. Those posts are messy and violate one of the rules of marketing:

Simplify your CTA (call to action).

There is an easy solution: Plink.

What you want is a nice clean social post with ONE link. Don’t confuse your audience and make them figure out what to click.

This is what Emily Binder suggests to clients. We use it to share our podcast and Flash Briefing.

Example tweets using Plink (circled in pink), scroll right below:

Plink universal podcast links

Plink makes smart links that automatically open the right podcast app on mobile, or present links to all the major podcast apps (AKA podcatchers).

Plink makes smart links for podcasts that everyone can play.

Podcast + link = plink

Click “More” in the Plink widget below to see all the additional podcast app options including Overcast, Castbox, Stitcher, Soundcloud, Pocket Casts, and more. Individual episodes also have their own Plinks:

Plink links send listeners to the right place, every time. Whether that’s from iOS, Android, a laptop, a watch, or a messaging app. Plink recognizes devices/OS then deep links listeners into pre-installed podcast apps if opening a Plink link on mobile. If opening on desktop, it sends the listener to the podcast’s Show Page with app links for Apple Podcasts, Google Podcasts, Spotify, Overcast, Breaker, and more.

Cost:

For $39/year you can create your customized podcast smart link with bonus features. Otherwise the service is free. Features with the paid version:

  • Custom, short link

  • $39/yr - plnk.to domain

  • Everything else included in Free, plus:

  • Custom, short branded link (plnk.to/yourshow)

  • Remove "Powered by Plink" branding

  • Add your iTunes Affiliate ID (optional)

  • Add/Edit/Customize pod apps URLs

  • Customize Show Pages & Embeds

  • Increased visibility - search indexing (helps podcast SEO)

  • Dedicated support specialist

  • List 100 latest episodes links

  • Link analytics

The paid version/upgrade is affordable at under twenty dollars for the year, and looks more professional too. For example, here are vanity URLs from two popular podcasts:

  1. Barry Ritholtz - Masters in Business: https://plnk.to/MIB (see our case study on launching v1 of The Compound Show with Ritholtz Wealth Management CEO, Josh Brown)

  2.  This American Life: https://plnk.to/thisamerlife

More benefits of Plink:

This is what our Plink podcast landing page looks like. All the major podcast apps on a neat menu with individual episodes, too.

This is what our Plink podcast landing page looks like. All the major podcast apps on a neat menu with individual episodes, too.

  1. A podcast app menu widget with an easy embed code for your blog

    1. How to get it: click “Share” from the show’s Plink page, then copy and paste the code as Markup / HTML on your website. It will look the the Beetle Moment Marketing Podcast menu you see here.

  2. Ability to send users to a specific podcast app (a feature with the paid plan):

    1. Plink smart links, without any parameters added (params outlined below), will detect the listener’s device, geo, and other factors and send them to your show in pre-installed podcast apps like Apple or Google Podcasts automatically. This is a link that anyone can play, no matter their device or OS. It works on iOS, Android, desktop, etc. (That is the first link below). Or you can utilize other variations that you now own, too (links are case-sensitive):

      1. plnk.to/beetlepod?to=page (to always send to the Show Page menu - where desktop/laptop users are sent regardless. Use this link if you want mobile users to see the menu instead of automatically opening in their app such as Apple Podcasts)

      2. plnk.to/beetlepod?to=embed (for website Embeds on your own site - iframe code snippets are found at bottom of Show Pages)

      3. plnk.to/beetlepod?to=applepod (to always send to Apple Podcasts if needed for some reason (e.g.. exclusives))

      4. http://plnk.to/beetlepod?to=googlepod (to always send to Google Podcasts)

      5. http://plnk.to/beetlepod?to=spotify (to always send to Spotify)

Reminds me of…

75% of Americans are Now Familiar with Podcasting: This is approximately 212 million people and an increase of more than 10 million in one year. (Infinite Dial 20)

75% of Americans are Now Familiar with Podcasting: This is approximately 212 million people and an increase of more than 10 million in one year. (Infinite Dial 20)

Have you used the music sharing app Songwhip? It lets you share a universal link (instead of a link to a song on Spotify or YouTube etc.). This way, friends can open the song you share on their music streaming player of choice: Spotify, Apple Music, Google Play, Pandora, etc.

Feeling musical? Here are some Songwhip link examples - click to play on your favorite music app:

Plink is offering something similar to Songwhip, but for podcasts. Make sense? Yeah!

Find any podcast’s Plink here to check it out.

This is the closest thing we’ve seen to a solution for the common problem that sharing your podcast is a major PITA.

To be thorough, here are a couple alternatives to Plink:

1) You can use smart.url, a subscription service, to accomplish the same thing:

Smart & powerful. One link that redirects by country and device. smartURL combines all the features previously found in Country, Device and Music types.

2) Playpodca.st offers a smart link for a one time charge of $25:

Get a playpodca.st shortcut to your show today, and you will have a link that takes your listeners to a native podcast player, no matter whether they are clicking from iOS, Android, Windows or Mac.

Desired: All Plink needs is to integrate with Alexa Flash Briefing. We hear this feature is coming soon. For example, our Flash Briefing, Voice Marketing with Emily Binder is available on the major podcast apps. But we’d like to have Alexa Flash Briefing as one of the assorted podcast app options on the Plink page.

Monthly Podcast Listeners Have Grown 54% in 3 Years: In 2017, 24% of Americans 12 or older listened to podcasts monthly, compared to 37% in 2020. (Infinite Dial 20)

Monthly Podcast Listeners Have Grown 54% in 3 Years: In 2017, 24% of Americans 12 or older listened to podcasts monthly, compared to 37% in 2020. (Infinite Dial 20)

Bottom line:

Shortlinks like Plink make marketing podcasts easier. Hosts and producers can promote a show with one, smart link. Learn more and find your show’s Plink smart link: plinkhq.com

This post is not sponsored. But if you sign up with our link we’ll get a small referral fee which helps pay for hosting the podcast and blog. Our goal is to share knowledge that will help podcasters stop tweeting out a mess of links. :)

This post was updated March 2021 to provide the latest stats and links.

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10 Best Podcast Episodes: Voice Marketing and #VoiceFirst Technology (Part 1)

Looking for great podcasts about voice technology? Here are some of our favorite episodes

cassette-tapes-blue.jpg

Looking for great podcasts about voice technology? Here are some of our favorite episodes that aired in roughly the last six months. Get notified via email when we publish Part 2.

Download these for offline listening for your next flight or road trip to hear a nice overview of voice technology, voice marketing, speech recognition, Alexa Flash Briefing, podcasting, smart speakers and voice assistants, and the future of voice-first interfaces and computing. #Voicefirst baby.

For anyone new to voice or even if you’re familiar but want to learn more - this list is for you. In no particular order:

Podcast Episodes about Voice Marketing and Technology that You Need to Hear:

  1. The Last Interface with Brian Roemmele on Voice First Health ep. 27 with Teri Fisher.
    About: The future of Voice: The Last Interface, the Intelligence Amplifier and the Wisdom Keeper. (February 19, 2019)

  2. Be Here First: The Future of Voice-Interface Marketing on The Marketing Agency Leadership Podcast - Emily Binder with host Rob Kischuk. (May 16, 2019)
    About: Voice search, voice SEO, brands must play in Alexa's ecosystem, the power of Flash Briefing and tips for a good one.

  3. Podcasts of the Future – Bryan Colligan, AlphaVoice – Voice Tech Podcast ep. 010 with host Carl Robinson.
    About: Bryan Colligan is the co-founder of AlphaVoice, the easiest way to get your podcast and audio content onto Amazon Alexa and Google Assistant. Bryan shares his vision of how the podcasting and voice technology worlds are set to collide, and how the implications will be felt by platforms, content producers and consumers alike.

  4. Voice Strategy with Emily Binder of Beetle Moment Marketing on Alexa in Canada with Teri Fisher. (February 26, 2019)
    About: The power of voice marketing, what sonic branding means, and why Flash Briefings are such an incredible opportunity when it comes to getting a brand’s voice heard in the voice-first world.

  5. Heidi Culbertson CEO of Marvee on Voice and the Elder Community – Voicebot Podcast Ep. 68 with host Bret Kinsella. (November 5, 2018)
    About: Culbertson discusses voice UX principles and how requirements must be modified when serving older users. She also discusses the Marvee Alexa skill, what the team has learned about elder users and why they are changing the skill significantly to better align with user needs. Heidi is a former professional tennis player and a cool and interesting lady. We polled several people to recommend episodes featuring women and nearly all mentioned this episode.

  6. This Week in Voice: Season 3, Episode 13 - Emily Binder and Voicify’s Jason Fields with host Bradley Metrock.
    Topics: Amazon's Super Bowl Ad, Siri Shortcuts, Walmart pulling out of Google Express, and whether or not smart speakers are good for kids, and gender and bias in voice design. (January 31, 2019)

  7. What to Know about Voice AI w/ Katie McMahon at SoundHound - DataTalk podcast with host Mike Delgado.
    About: Touch, Type, and Swipe era is giving way to #VoiceFirst.

  8. Top Five Tips for a Great Flash Briefing - Daniel Hill from The Instagram Stories Flash Briefing on Beetle Moment Marketing Podcast ep. 33 with host Emily Binder. (April 28, 2019)

  9. a16z Podcast: Talent, Tech Trends, and Culture with Marc AndreessenBen Horowitz, and Tyler Cowen (this is not 100% focused on voice but Andreessen’s points about technology and innovation definitely apply. He says the big box store is going away, which obviously relates to voice enabled shopping. (December 29, 2018)

  10. This Week in Voice: Season 3, Episode 9: Brian Roemmele with host Bradley Metrock (November 15, 2018)
    About: The current state of #VoiceFirst technology and what stories were top-of-mind in 2018. Brian is called The Oracle of Voice for a reason, so we consider this evergreen.

A note about representation: we want to feature more women hosts or solo guests. If you have any suggestions, please comment or tweet us @beetlemoment and we’ll review the episode to potentially be included in Part 2. Thanks!

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How to Grow Your Alexa Flash Briefing Audience

You’ve published your Alexa Flash Briefing, and you understand why voice is important.

Good move: smart speakers are the fastest growing consumer technology since the smartphone, and Amazon has market share.

Amazon Echo Dot was Amazon’s best-selling product site-wide, across any category during the 2017 holiday season. (Source: Slate) Photo by Andres Urena on Unsplash

Amazon Echo Dot was Amazon’s best-selling product site-wide, across any category during the 2017 holiday season. (Source: Slate) Photo by Andres Urena on Unsplash

Before you start any of the below tactics, benchmark where you are now - what gets measured gets managed.

Record how many listeners you have using the Amazon Developer measure tool.

Then track the increase you’ll see over the next month as you implement these steps.

Read on for the best ways to grow your Alexa Flash Briefing audience.

Alexa Flash Briefing Terminology

  • Alexa: Amazon’s virtual voice assistant which powers millions of devices like the Echo family of devices.

  • Skill: Like apps on your phone, Alexa provides skills enabling customers to create a personalized experience. Skills provide weather, traffic, news, trivia, cooking, exercises, etc. There are now thousands of skills from companies and organizations like Domino’s, Starbucks, NPR, and Uber and individual creators (like you).

  • Flash Briefing: A quick overview of news and other content such as business or financial advice, music, comedy, podcasts, and sports. Customers hear their Flash Briefing by asking their Alexa-enabled device, “Alexa, Flash Briefing” or “Alexa, tell me the news.” Flash Briefing comprises at least one Flash Briefing skill.

  • Flash Briefing Skill: This is a type of skill. It provides content for a customer’s Flash Briefing (typically composed of several Flash Briefing skills). Anyone can create a Flash Briefing skill. In this post, I often refer to a “Flash Briefing” to mean your particular briefing (AKA skill) because this is how most people talk about it.

So, how do you get people to listen to your Alexa Flash Briefing?

Cadence and Content

  • Publish your Alexa Flash Briefing daily. Amazon wants more content. If you only publish weekly, that’s okay, but aim for daily if possible. (You could always reduce the frequency later, or split the baby and update three times per week.)

Tip: Batch recording sessions. Come up with fifteen content ideas, then record them in one sitting. Batching is an effective way to be more productive because it lets you avoid task switching costs.

  • Publish at peak times. Morning is key here because most listen before starting their day (it’s a routine). Publish around 4 AM ET (use tools such as EffctSoundUp, or Storyline to automate this).

  • Keep it under two minutes. This is the listener sweet spot. Not only will they appreciate brevity and listen all the way through, but it’s also likely Amazon will reward briefs whose listeners don’t skip ahead or become bored and exit. (Much like YouTube rewards videos with the most watched minutes and those that keep users on the platform longer.)

Optimize Your Skill Title and Keywords

Just like a product listing on Amazon, take advantage of every field on your Alexa Flash Briefing skill’s page (it’s essentially a product detail page as far as Amazon SEO is concerned).

  • Title – Name your skill with a short, clear name that tells users what it is and contains at least one top search term. For example, if your brief is about local news, the title should contain your city name. This is almost better than containing “news” because you may appear in search results for anything related to your city – not just “news”, which is much more competitive.

  • Keywords – You can select up to thirty single words as your descriptive keywords. These and your description are important real estate. Do some keyword research and include terms that people search for related to your content or industry. If you’re lazy, type the first few words of a typical search query into Google and look at the suggestions that appear.

Share Your Skill on Social Media

Sharing on social has the best ongoing effort-to-reward ratio (it doesn’t take much time and can reach lots of people). Try it two ways:

  1. Share with your social network (existing connections).

    • Write five different social posts that promote and link to your skill. Schedule them in advance with a tool like Buffer or Hootsuite. Don’t overpost, maybe 1-2 times per week on Facebook, Twitter, LinkedIn, and Google Plus. For Pinterest, pin once to the keyword-rich board(s).

    • Track post-performance. Determine which posts receive the most engagement (e.g., Twitter shows each tweet’s impressions and engagements). Keep top performing posts, reschedule them, and continually iterate by tweaking words and length to find the most effective language.

  2. Entice. When you publish new Flash Briefings, post teasers on social. Create curiosity! For example, here is a post which creates curiosity and provides clear instruction:

“Tune into today’s Flash Briefing to hear about the greatest marketing trick of the century. How to listen: 1) Enable the Skill here: [LINK TO SKILL]. 2) Say “Alexa, what’s my Flash Briefing? on your Echo or in your Amazon app.”

Any smartphone can become an Alexa device and play Flash Briefing – no Echo needed. Source: Emily Binder, iPhone screenshot

Any smartphone can become an Alexa device and play Flash Briefing – no Echo needed. Source: Emily Binder, iPhone screenshot

And that last part: yes, bonus! Users don’t need an Echo to hear your brief.

Anyone can turn their phone into an Echo device by downloading the Amazon shopping app.

The circle in the top right of the app activates Alexa. Try it!

(Smart move, Amazon - now everyone with the shopping app has Alexa, Echo or not.)

Join and Share with Interest Groups

Reddit hosts communities with people who have an interest in Amazon Alexa and Echo.

Publicize your skill in a few of the top groups.

But remember, don’t just self-promote.

First, help others. Try their skills then leave reviews on Amazon.

Interact, introduce yourself, and ask people to enable your skill and provide feedback.

Here are some general Echo and Alexa groups on reddit:

https://www.reddit.com/r/Alexa_Skills/

https://www.reddit.com/r/amazonecho/

https://www.reddit.com/r/alexa/

Find niche groups based on your topic. For example, if you focus on meditation, you could hang out here.

Look for similar interest groups on Facebook. Then rinse and repeat.

Make it Easy to Share

Create a shortlink to your Alexa Flash Briefing Skill (use bit.ly, Googl, or a custom-branded one, which is even better). Try Plink for an automatic 1-click podcast listen experience (if your briefing is available on podcast platforms like Apple Podcasts and Stitcher).

Do this immediately to reserve the shortest and clearest custom link.

Make the shortlink easy to read using words that easily separate. Make it easy to type and use all lower case (shortlinks are case sensitive). For example, mine is bit.ly/beetleflash (for Beetle Moment Flash Briefing).

You can then easily share the shortlink:

  • In your social bios (i.e.-Instagram, Twitter, and your email signature)

  • You can do this verbally if you plug yourself on a podcast or other interview. Save new listeners from searching – make enabling your skill a one-step shortlink process.

Share Archived Briefs

Use the same formula from above and give people an accessible, easy way to hear your content anytime.

Copy any MP3 URLs from your past briefs and add to blog posts with clear titles and ideally a bit of introductory text.

Ratings and Reviews

The faster, the better.

Begin to rank for your keywords before the Alexa ecosystem becomes more crowded.

Join a Facebook group related to Flash Briefings. If you want to join our private #FlashBriefing Slack channel, contact Emily and send a link to your briefing.

Or use reddit groups to connect with others who might review you.

We all operate on the reciprocity norm.

Leave reviews for new contacts from these groups or fellow creators you’ve found on Twitter.

It’s easy to reach out to almost anyone through Twitter or LinkedIn.

If you enjoy a briefing, tweet the creator and let them know. That puts you on their radar, and they’ll be more likely to return the favor after seeing your review.

Archive and host past briefings on your website or blog. I recommend Pippa to make embedding audio on blogs and social easy. (Get a $25 Amazon Gift Card when you sign up for a year of Pippa hosting for your Flash Briefing or podcast here.)

Benefits of doing this:

  • SEO

  • An evergreen place to send people to hear your content

  • Your hard work won’t disappear

  • A convenient way to entice reviews. End with a CTA like this: “Please rate and review so others can find this skill! [LINK TO SKILL]

Have a page of your website called Alexa Flash Briefing and post each brief or a handful of your best ones.

For example, here’s my Alexa Flash Briefing page with some of my favorite briefs.

If you publish daily, this could get cumbersome, so feature the top ten.

Put a big clear button or link to “Enable this Flash Briefing Skill” at the top and bottom of the post(s).

Use your skill icon, make it clickable to your Amazon skill or your episode archive like mine below, and you’ll be on your way to showcasing your Alexa Flash Briefings and gaining a wider audience.

This post originally appeared at spinsucks.com in August 2018. It was updated for this blog in May 2019.

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Sonic Branding: Facebook and Instagram's Huge Miss

Do you know what Venmo is doing right with sound in their app? Facebook and Instagram have some catching up to do. Press play for this 1-minute Flash Briefing:

On Alexa

Never miss a daily briefing about voice marketing and more!

Subscribe free to Beetle Moment Marketing on Alexa:

  1. Click “Enable” here

  2. Say, “Alexa, Flash Briefing.”


Transcript:

🔊 SOUND ON 🔊

1

00:00:02.506 --> 00:00:06.806

Facebook has no sound. Instagram has no sound of their brand.

2

00:00:07.126 --> 00:00:08.426

This is a huge miss.

3

00:00:08.766 --> 00:00:14.752

There should be an audio mark that plays when certain things happen or even at least when you open the app. Let's talk

4

00:00:14.803 --> 00:00:17.566

about just Instagram for a second. If you think about Venmo:

5

00:00:18.306 --> 00:00:24.375

There's a cash register cha-ching sound when you receive money. And you actually have a physical reaction to that where you get a

6

00:00:24.425 --> 00:00:28.306

little dopamine rush, you feel good, it's a positive sensation - good association - with

7

00:00:28.626 --> 00:00:29.026

money.

8

00:00:29.766 --> 00:00:30.266

Facebook and Instagram

9

00:00:31.106 --> 00:00:38.070

have a lot of things going on in our body, a lot of reactions in our brain, major hormonal and neurotransmitter shifts

10

00:00:38.131 --> 00:00:44.006

happening as we scroll and like and see comments and get those emotional strokes (ego strokes).

11

00:00:44.686 --> 00:00:48.286

But there's no sound to it. Huge miss.

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Sonic Logo: Marriott Bonvoy is Missing One Thing

Marriott International's new Bonvoy loyalty program is well-researched and globally applicable. About the name: Karin Timpone and team chose "Bonvoy" because it works in many languages, such as Chinese. This is key for a global brand. That covers the linguistic / text part. But what about the entire sensory brand?

Visual branding for Marriott Bonvoy. What about the audio logo? Marriott Bonvoy combines Marriott Rewards, The Ritz-Carlton Rewards, and SPG, February 2019.

Visual branding for Marriott Bonvoy. What about the audio logo? Marriott Bonvoy combines Marriott Rewards, The Ritz-Carlton Rewards, and SPG, February 2019.

Voice Shopping - Market Size


The voice shopping industry is on track to reach $40 billion by 2022. Companies must invest not just in how their brands look and read, but how they sound. Brands need a distinct, recognizable identity on screenless interfaces (voice assistants, smart speakers, etc.)

Ecommerce of all kinds including booking travel will happen through voice more and more, until it is primarily done through voice.

Mastercard for the win:

Recently, Mastercard released its new sonic logo, a beautiful six note sound that has variations for different countries around the world (hear Mumbai version or Cape Town below).

The sonic brand is the sound equivalent of the iconic red and yellow circles. Hear more. It will play every time someone pays with MasterCard. This will diminish the standard two-year learning curve for audio branding.

Can you guess what is missing from Marriott’s otherwise great campaign?

I don’t hear an audio mark. The background music is well done and you could say this is part of sonic branding, which is more overarching than an audio logo. (I would liken sonic branding to marketing as a whole, and an audio logo to advertising.)

Marriott in Warsaw, Poland. Photo credit: Michal Mrozek

Marriott in Warsaw, Poland. Photo credit: Michal Mrozek

Marriott needs a singular audio logo in order to set themselves up for marketing through voice. Reservations will increasingly be booked through voice. In-room voice will present even more opportunities to play a short song, a set of notes that capture the essence of Bonvoy.

Example - future use case: With my voice, I use my Google Assistant to book a reservation through Bonvoy. I should hear an audio logo when the reservation is successfully made. I should hear that same bit of music when I arrive in my room and turn on the TV or pick up the phone to call the concierge. It should play when I open the Bonvoy app too.

Post script from Emily:

As a travel credit card point hacker, I was disappointed to see that SPG and Marriott Club access went away when my Marriott Gold status became Bonvoy Gold Elite. Club access is one of the most beloved perks of this status granted by cards like the American Express Platinum (watch my video about AmEx Platinum authorized user benefits).

Customers in the point hacking world of TPG and friends aren’t happy. Much like Delta Sky Clubs, which are not directly profitable to maintain, the benefit of customer loyalty and delight for the premium experience is worth it in the long run. People love the Sky Club and people loved Club access at the Sheraton etc. I’d be 100% happy with Bonvoy if this Club perk transferred over to the new program without having to upgrade my tier.

Comments about AmEx Platinum Authorized User Benefits, one of which used to be SPG Gold Status with Club access. Watch the video here.

Comments about AmEx Platinum Authorized User Benefits, one of which used to be SPG Gold Status with Club access. Watch the video here.

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7 Powerful Stats About Voice Technology & #VoiceFirst Marketing

Last week my smart friend Michelle Excell from The Antipodean (and my cofounder at quartet.agency) asked me for some stats about voice.

michelle-excell-voice-marketing-question-emily-binder.jpeg.PNG

Michelle is not the only one who’s asked. So let’s all share. Here are the top stats about the power and rapid growth of voice technology, voice search, and #voicefirst marketing.

Voice Marketing Stats for 2019:

Smart speakers are the fastest growing consumer technology of all time, reaching 50% of U.S. population in under five years.

Smart speakers are the fastest growing consumer technology of all time, reaching 50% of U.S. population in under five years.

  1.  Smart speakers are the fastest growing consumer technology since the smartphone (above - this is the popular chart from The Alexa Conference - see my top takeaways here).

  2. In 2018, voice purchases increased 3x on Alexa compared to the 2017 holiday season.

  3. Typing is very slow compared to what our brains can process through speaking and listening. 

    1. The average person speaks 110-130 WPM (words per minute). 

    2. However, we have the mental capacity to understand someone speaking at 400 words per minute (if that were possible). 

    3. We only type 38-40 WPM. Think about the implications for voice search:

  4. Voice searches will account for 30-50% of all searches by 2020. (Gartner predicts 30%, Comscore predicts 50%).

  5. Two stats from my most recent podcast focusing on Alexa in-skill purchasing (ISP) and high conversion rates inside skills for purchases with voice:

    1. Early results show that voice skills have higher conversion rates for purchasing than any standard website or mobile experience. E.g.: Two skills with very high conversion rates for upsell to premium version (34-50%): Big Sky (weather) and Escape the Airplane (game). -voicebot.ai, 1/24/2019

    2. Voice in the car - huge opportunity: twice as many U.S. adults have used voice in the car compared to smart speakers and monthly active users are 60% higher. 

  6. 75% of smart speaker users interact with their speaker daily.

  7. Ownership rates for smart speakers are nearly equivalent among people 25, 35, 45, or 55 years old. -Edison Research, The Smart Audio Report - 7/18/2018

Amazon Echo First Generation. Photo by Loewe Technologies on Unsplash.

Amazon Echo First Generation. Photo by Loewe Technologies on Unsplash.

Want more information about voice? Great resources:

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This Week in Voice Podcast - Emily Binder with Jason Fields, Voicify (Season 3, Ep. 13)

Emily Binder joined Jason Fields, Chief Strategy Officer at Voicify, and host Bradley Metrock, CEO of Score Publishing and head of VoiceFirst.FM on This Week in Voice.

Stream the episode here or click the image below:

This Week in Voice Podcast: Guests: Emily Binder and Jason Fields (season 3, episode 13) with Bradley Metrock

This Week in Voice Podcast: Guests: Emily Binder and Jason Fields (season 3, episode 13) with Bradley Metrock

Listen on your favorite podcast player:

  1. Apple Podcasts (iTunes) - This Week in Voice: Season 3, Episode 13

  2. Stitcher

  3. TuneIn: on your smart speaker, say:

"Alexa, play This Week in Voice."

"Hey Google, play This Week in Voice podcast."

Timestamps and stories (sources linked):

1) 04:15: Amazon's Super Bowl ad, featuring Harrison Ford, is already drawing positive reviews in advance of the big game

  • Amazon is reassuring us that they can be trusted (PR wake)

  • “Not everything makes the cut” re: Amazon Alexa hardware

  • I love this - very Bezos: Queen: “Don’t Stop Me Now” plays at the end

  • Celebrities and testimonial - well cast, diverse (Harrison Ford, Forest Whitaker, Broad City women, astronauts)

  • A little creepy

  • Transparency about product failure - brands can make mistakes (this is the zeitgeist we’re in)

    • 10:35 - Amazon Alexa microwave

  • Clever psychology

2) 11:48 - Siri Shortcuts can be used to steal and send personal data

3) Voicebot.AI Story of the Week: Walmart pulls out of Google Express and Google Shopping Actions

  • This is about DATA

4) BBC: Are smart speakers good for kids?

5) "Can we create a non-patriarchal, unprejudiced, post-gender virtual world?"

  • What is “post-gender”!?

Marketing and voice tech in under three minutes a day.

On Alexa Flash Briefing and Google Home.

Click to hear samples.

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Alexa Conference 2019: Live Stream, Takeaways, and Most Requested Chart about Smart Speakers

The Alexa Conference just wrapped. Get top takeaways, Emily’s short livestream interview with VoiceFirst.FM, and the most popular chart of the conference.

Smart Speaker Penetration - Most Powerful Chart

Several people have asked me for this chart from my presentation, How to Crawl into Your Customer’s Ear - The Alexa Conference 2019. Bret Kinsella’s opening keynote included it too, as did a few others. I did not create the chart but I’m sharing it from the publicly available Activate Tech and Media Outlook 2018 Slideshare. If you need to convince your boss that voice is a thing, send them this:

Smart speakers are the fastest growing consumer technology of all time, forecasted in 2018 to reach nearly 50% penetration in the U.S. in less than five years. This chart is tracking to be an accurate prediction. Chart courtesy of Activate, U.S. Cen…

Smart speakers are the fastest growing consumer technology of all time, forecasted in 2018 to reach nearly 50% penetration in the U.S. in less than five years. This chart is tracking to be an accurate prediction. Chart courtesy of Activate, U.S. Census Bureau, World Bank.

Livestream - Emily Binder interview with Ian Utile for VoiceFirst.FM

Click to watch (01:39 minutes) or press play below:

Best takeaways from The Alexa Conference 2019:

#AlexaConf2019

Tweet from Brian Roemmele about my best voice marketing advice: you need a sonic brand ASAP.

Tweet from Brian Roemmele about my best voice marketing advice: you need a sonic brand ASAP.

Katie McMahon from SoundHound shared some great info about the power of Houndify and the connected car.

Katie McMahon from SoundHound shared some great info about the power of Houndify and the connected car.

Our friends from Nebo Agency came up from Atlanta. Read Founder Brian Easter’s article: The Next Disruption: Voice Tech and the Buyer Journey

Our friends from Nebo Agency came up from Atlanta. Read Founder Brian Easter’s article: The Next Disruption: Voice Tech and the Buyer Journey

“When we have diverse tech teams, racial profiling and gender bias won’t even make it to production.” -Kesha Williams, Senior Software Manager, Chik-Fil-A (overall keynote speaker)

“When we have diverse tech teams, racial profiling and gender bias won’t even make it to production.” -Kesha Williams, Senior Software Manager, Chik-Fil-A (overall keynote speaker)

Brielle Nickoloff with Witlingo gets it: we have a pristine, quiet place with voice right now - so take advantage with marketing your brand early. It will get crowded like the bloody red sea that is the rest of the internet - fast. Brielle and I did…

Brielle Nickoloff with Witlingo gets it: we have a pristine, quiet place with voice right now - so take advantage with marketing your brand early. It will get crowded like the bloody red sea that is the rest of the internet - fast. Brielle and I did a live audio Castlingo from the conference - enable the Emily Talks skill then say “Alexa, launch Emily Talks” to hear it.

Jen Lehner shared one of my favorite pieces of content via Brian Roemmele: David Bowie predicting the future in 1999. Powerful.

Jen Lehner shared one of my favorite pieces of content via Brian Roemmele: David Bowie predicting the future in 1999. Powerful.

Notice that Alexa (Echo) isn’t the center of this photo. It’s in the upper corner. Peripheral. That’s where we’re headed: ubiquity of voice assistants. (My reflection on this slide from Paul Cutsinger of Amazon at The Alexa Conference 2019 - Chattan…

Notice that Alexa (Echo) isn’t the center of this photo. It’s in the upper corner. Peripheral. That’s where we’re headed: ubiquity of voice assistants. (My reflection on this slide from Paul Cutsinger of Amazon at The Alexa Conference 2019 - Chattanooga, TN).

#VoiceFirst Community and Thank You

It was great meeting so many of the smart, forward-thinking people who make up the #voicefirst community. It is one of the most exciting, supportive, diverse, and pro-women communities in tech. Thank you to Bradley Metrock, Peggy Kilburn, and the VoiceFirst.FM and Score Publishing teams for putting this event together. See you soon!

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