061 - Dr. Daniel Crosby: Boating and Selfies Are Dangerous, Investing Is Not

Do you know the biggest misconception about investing? New York Times best selling author Dr. Daniel Crosby joined Emily Binder to talk about the psychology of money. Many investors are mistaken that success in the markets is about being analytically minded, but it’s actually more about self control.

So yes, C.R.E.A.M., but emotion rules cash. Daniel shares the three legs of effective investing and why education alone isn’t enough to save us from investing mistakes or weight gain. (Yes, the two are linked.)

1-click play this episode wherever you listen

Daniel Crosby, Ph.D is author of The Behavior Investor and host of Standard Deviations

Daniel Crosby, Ph.D is author of The Behavior Investor and host of Standard Deviations

Guest: Dr. Daniel Crosby is an Atlanta based psychologist and behavioral finance expert who helps organizations understand the intersection of mind and markets. A New York Times bestselling author, his most recent book is The Behavioral Investor. Dr. Crosby is Chief Behavioral Officer at Brinker Capital.

Timestamps and topics:

02:00 Daniel’s background: trained in clinical psychology then searched for non-clinical applications of psychology, stumbled on behavioral finance: the intersection of the mind and the markets

02:50 What do people most misunderstand about investing and their money?

03:20 “My business is full of human behavior” -Daniel’s father, a financial advisor for forty years

4:00 Many people think that success in the markets is about being analytically minded… when in reality the most successful investors have one thing in common: being able to control their own emotions. See Buffett.

4:15 It’s quite easy to be okay or good at investing

04:40 Cognitive errors

The Behavioral Investor
By Crosby, Doctor Daniel
Buy on Amazon

05:00 Our brain is wired to keep us alive long enough to pass on our genes, not to achieve excellence

05:25 The ways our brains betray us and hurt our investing: Our ego (especially a problem for men: see Consider Firing Your Male Broker by Blair duQuesnay), emotion, conservatism, and attention (tendency to confuse what’s easy to recall vs. what is probable)

Taking selfies is riskier than investing.

Taking selfies is riskier than investing.

06:20 Example of attention leading us astray: People are very afraid of sharks but not of taking selfies, even though the latter has a higher death rate. Attentional bias for the vivid.

07:13 People think investing is risky even though over any given fifteen year period in history you couldn’t have lost money while invested in the general stock market

07:30 Multi-asset class diversified investing is much safer than, for example, taking selfies or boating, but we don’t perceive it this way

Boating is riskier than investing.

Boating is riskier than investing.

08:20 We tend not to answer the complicated question but to substitute: so we ask, “is this enjoyable?” And investing isn’t fun, but boating is fun. So instead of answering “is this risky?” we answer the question “is this enjoyable?” And then boating seems safer than investing.

10:25 It’s more complicated than just having an advisor help you.

The three legs of good investment decision making:

  1. Education: learn about stocks, bonds, accounts

  2. Environment: your portfolio - well-diversified that won’t scare you to death

  3. Encouragement: good advisors to slap the bad decision out of your hand before you make it

11:00 Self-control parallels to diet and exercise: know what to eat, don’t have junk in the pantry, have a trainer or workout buddy to get you in the gym (apply these analogies to investing)

11:20 We added nutrimental information and calorie labels to food but we are actually twice as obese now - behavior change takes much more than just education

12:00 We want to think that we’re rational but information/education is a weak predictor of behavior change (nutrition labels alone don’t change our behavior)

13:25 For the same reasons that we’re fat, we’re poor. It’s complicated information, and it’s just information alone, which is ineffective (see the three legs). There’s a cottage industry of selling complexity.

Our tweet storm - what do people misunderstand about investing?:

14:00 Are people more empowered to manage their money now with technology and more transparency? Are we on a better path to managing our money better now that we’ve gotten away from old school stock brokers dialing for dollars and manipulating our emotions?

15:00 There’s never been a better time to be an individual investor, yet things we think we want like transparency and liquidity can hurt us. E.g. the more you check your account, the more it induces action, panic, and mistakes.

You’ve probably heard of the famous Fidelity study which showed that investors who had forgotten their account passwords performed better than ones who logged in and traded actively.

16:00 Across 19 different countries, the more active people are with trading, the worse their portfolios tend to perform.

17:15 People need financial advisors, but not for the reason they think.

18:00 Emily mentioned this quote from Stephanie Bogan on Patrick Brewer’s podcast, The Model FA: “When people come into your office to talk about their money, they’re never really talking about their money."

19:00 Literally nothing has more excitatory power in the brain than money - not sex, not death, not anything else.

19:40 Daniel has a strong Twitter presence, is great at marketing himself, and at making his ideas accessible: what is his strategy?

20:35 Daniel’s long term plan: put positive messages into the world and study happiness

21:30 Daniel’s podcast recommendations:

  1. Dateline NBC Podcast - listen on Spotify

  2. Ologies Podcast - study of different sciences

  3. The Pitch (“Shark Tank" for your ears”)

  4. Philosophize This

  5. Standard Deviations (Daniel’s podcast) - Emily’s favorite episodes:

    1. The Four Pillars of Investor Psychology

    2. Brett McKay - The Art of Manliness

24:00 Daniel’s book recommendations:

He is writing a book on the meaning of life, so he is reading about this. Best one he read last year: Alchemy by Rory Sutherland (Ogilvy guy) - great book for anyone into marketing. Topic: behavioral economics and applying psychology to marketing.

Connect with Daniel Crosby:

Twitter: @danielcrosby

LinkedIn


Interested in business, marketing, and technology? Subscribe free to our minipod, Voice Marketing with Emily Binder. Under 5 minutes twice a week on podcast apps and Alexa:

060 - Does Digital Kill Advertising Creativity? Claire Winslow

Guest: Claire Winslow, CEO Best Practice Media joins Emily Binder to discuss the evolving definition of creativity in advertising, plus the problems with the ways that we recognize and award women in business.

HEAR THIS PODCAST IN YOUR FAVORITE APP:

Claire and Emily discuss whether “advertising as we know it is dead” - prompted by Larry Light’s opinion piece in Forbes. The author writes:

The focus on short-term, disposable viewership is an unfortunate byproduct of the digital age. Sustainable advertising campaigns designed to create and reinforce brand loyalty will be a thing of the past.

The love affair with digital, data and devices has eclipsed the understanding that truly creative, memorable, persuasive and consistent advertising has an important role to play in brand building. Advertising is not a single use wet wipe. The primary role of marketing in general, and advertising in particular, is to create, reinforce and increase brand loyalty. -Larry Light

  • Audience segmentation and funnels are the new form of creativity

  • We should not limit the word “creativity” to a traditional definition of coming up with the ideas - it’s more than the ideas because it also involves the technical skill and strategizing of promoting the message, which can be done creatively even if it doesn't resemble Mad Men

  • The evolution of language: it always changes. Look at Olde English. Old people always dog young people - it’s the pattern of humanity.

  • Instead of taking slogans from traditional media and putting them on social ads, reverse it and let inexpensive social advertising inform the traditional ads which are more expensive to produce: 

  • Case study from Claire's agency Best Practice Media: Buc-ee's Texas road stop, an amusement park/gas station - how Claire’s team is helping Buc-ee's choose effective copy for their road sign using digital (A/B testing 15 slogan options on Facebook to inform outdoor advertising). 

  • More info: Buc-ee's, the convenience-store chain with a cult following and 'world-famous’ bathrooms

  • Female Founders Are Changing the World. Please Stop Calling Them 'Mompreneurs' and 'She-E-Os': Enough with the cutesy nicknames - Inc piece by Leigh Buchanan

Get in touch with Claire Winslow:

bestpracticemedia.com

Social Media Week Austin: smwatx.com

Twitter: @bestpracticesmm

SPECIAL EVENT: SkillSetters Flash Networking at Project Voice on January 14, 2020

The official Tuesday night event at Project Voice:

Increase the discoverability of your Alexa Skill or Flash Briefing live at #SkillSetters premiere cocktail hour!

Come share your Alexa Skill or Flash Briefing, speed dating style! 50 Alexa Skill creators have the opportunity to give a short elevator pitch for your Skill in 1 minute to each person in the room. After each interaction, guests can scan each other’s QR code badge that opens their Skill on mobile.

You’ll leave with up to 50 new users, new friends, and great ideas! Come network with the #SkillSetters at Project Voice!

YOUR HOSTS: SkillSetters and Finalists for the Flash Briefing of the Year Award:

Emily Binder (Voice Marketing with Emily Binder)

Daniel Hill (The Instagram Stories)

Amy Summers (The Pitch with Amy Summers)

With featured guest Bradley Metrock, host of Project Voice along with Audiobrain and more great sponsors! Register now, spaces are limited.

059 - Celebrity Skin for Alexa: Novelty or More?

Amazon is charging users 99 cents to skin the standard parts of its voice experience with a celebrity voice. As we close out this decade, we can see a parallel between these early voice experiences and the beginning years of one of the most successful social media apps of all time: Instagram.

Filters—whether photo filters or voice skins—begin as a bolt-on and a novelty. But imagine where they’re headed.

Think rich, contextual voice experiences.

Hear this podcast in your favorite app:

Similar to what Google Assistant has done, Amazon is now giving customers the option to hear some familiar voices in addition to Alexa’s default voice. Today the company kicked off its celebrity voice program, and it’s starting with Samuel L. Jackson. - The Verge

Enjoy this mini episode! Our regular interview format will resume in January 2020. Find out when:

Want more, but less?

Get bite size news and insights in 1-3 minutes a day on Alexa or your podcast app:

Voice Marketing with Emily Binder

Finalist for Flash Briefing of the Year Award

058 - Amy Summers. Voice: A Faster Way to Publish

Writing a book has long been considered a rite of passage in establishing industry authority and a personal brand. Books are powerful. But the traditional publishing industry moves slowly and leaves much to be desired for writers without time to spare or whose content is time sensitive. How can voice technology establish a platform and thought leadership faster - and maybe even better?

Amy Summers shares her experiment of creating an Alexa Flash Briefing instead of writing a book. The results may surprise you.

Flash Briefing Beat Writing a Book

If it’s really just about getting information out there, why does it have to be this slow?
— Amy Summers

Amy Summers is President of Pitch Publicity in New York. Amy launched her company in 2003 and over 20 years her campaigns have resulted in billions of media impressions worldwide. She produces one of the highest ranked Alexa Flash Briefings about PR, management, and communications, The Pitch with Amy Summers.

The Pitch is a Flash Briefing about PR and communications

The Pitch is a Flash Briefing about PR and communications

Amy Summers launched Pitch Publicity in 2003, in the face of a rapidly changing climate for communication and media relations. She has 20 years of experience in securing publicity and developing communication strategies for influential experts in medicine, science, tech, finance and international corporations and nonprofit organizations.

Summers’ campaigns have resulted in billions of media impressions worldwide and she’s credited as the first to strategize live media interviews at both the deepest and highest points of the planet (scientific laboratory, 63 feet beneath the sea and Mount Everest summit, 21,000 feet above sea level).

Topics:

  • How is the book publishing industry behind the times?

  • What can go wrong with a book deal?

  • Why didn’t Amy write a book?

  • How Amy established a platform for herself as a PR and communications expert on a new medium (voice) using Alexa Flash Briefing

  • People assume that Amy has written a book - hear why!

  • What advice Amy gives clients who want to write a book

Get in Touch with Amy:

056 - Kate O’Neill: Why Technology Must Be Human Centric

Author and keynote speaker Kate O'Neill is known around the world as The Tech Humanist. Hear her thoughtful approach to keeping technology human and what it will take for emerging technology to be successful from a business standpoint.

How do we design technology that is both smart for business and good for people?

Hear the human centered approach to voice and AI. Emily and Kate also discuss oncoming voice tech issues such as deep fakes and privacy issues such as data mining by Facebook and other tech companies.

Play this podcast anywhere:

Topics and Timestamps:

03:15 How do we approach voice design from a human centric way that is also good for business?

04:30 Weather skill example - take context about what someone using the skill needs, like an umbrella

05:20 Business might build voice tech or other tech in order to check a box but it’s better to build for the person on the other end

06:00 Don’t ask, “What’s our AI strategy?”. Instead, step back and ask, “What are we trying to accomplish as a business? - Kate

07:00 Who are we building for and how can we serve their needs?”

kate-oneill-twitter-kateo.jpg

06:20 Create alignment and relevance between the business and people outside it

07:10 Avoid unintended consequences of technology as it becomes capable of such scale

07:35 Google Translatotron and deep fakes: Translatotron translates spoken word into another language while retaining the VOICE of the original speaker.

Anatomy of a Babel fish as explained in the BBC TV series: “The Babel fish is a small, bright yellow fish, which can be placed in someone's ear in order for them to be able to hear any language translated into their first language.”

Anatomy of a Babel fish as explained in the BBC TV series: “The Babel fish is a small, bright yellow fish, which can be placed in someone's ear in order for them to be able to hear any language translated into their first language.”

08:20 How we should approach technology that reminds us of the Babel fish from Hitchhiker’s Guide to the Galaxy? The Translatotron’s simultaneous translation does not lose integrity originating from the sound of your voice. But one step further: there is sampling of your voice that is sufficient for ML (machine learning) and AI to synthesize your voice.

08:45 Sampling: Google would now have your voice - what will they do with it? Voice synthesis and deep fakes - the terrifying possibilities (overall: cool but scary)

09:30 Companies must govern themselves (e.g. Google)

09:50 Government has a responsibility to regulate privacy and data models

10:40 Kate doesn’t have smart speakers in her home because we don’t have a precedent for protecting user data, she says

11:20 Facebook Ten Year Challenge (Kate’s tweet went viral in January 2019 over the ten year old photo trend next to current photos of themselves) - she pointed out that this data could be training facial recognition algorithms on predicting aging

Facebook's '10 Year Challenge' Is Just a Harmless Meme—Right? : “Opinion: The 2009 vs. 2019 profile picture trend may or may not have been a data collection ruse to train its facial recognition algorithm. But we can't afford to blithely play along.”

13:20 We have seen memes and games that ask you to provide structured information turn out to be data mining (e.g. Cambridge Analytica): we have good reason to be cautious

14:40 "Everything we do online is a genuine representation of who we are as people, so that data really should be treated with the utmost respect and protection. Unfortunately, it isn't always." - Kate O’Neill

15:00 Do we need government to regulate tech? Can it?

16:10 “Ask forgiveness, not permission” is clearly the case with Facebook so why do users seem to be forgiving?

20:00 What might a future social network look like in which there are fewer privacy and data mining concerns?


Connect with Kate O’Neill:

Twitter @kateo

koinsights.com


Bonus info:

Deep fake (a portmanteau of "deep learning" and "fake") is a technique for human image synthesis based on artificial intelligence. It is used to combine and superimpose existing images and videos onto source images or videos using a machine learning technique known as generative adversarial network.

Read more about deep fakes and voice emulation: the idea of voice skins and impersonation for fraud

055 - Why Don’t Women Negotiate Salary More? How to Speak Up - Amy Hoover

Nearly 70% of women accept the initial salary they’re offered. Why don’t more women ask for more money? In 2018, female full-time, year-round workers made only 82 cents for every dollar earned by men, a gender wage gap of 18%. Negotiating for a higher salary during the offer phase is one key element in closing the wage gap.

According to a recent survey published by Glassdoor, "Women negotiated less than their male counterparts. 68% of women accepted the salary they were offered and did not negotiate, a 16-percentage point difference when compared to men (52%)."

- Why Don’t Women Negotiate More?” by Carol Sankar, Forbes

Salary, compensation, and self-advocacy: this is important for our personal and collective futures, for our economy, and for job satisfaction. If women continue to earn less, we will never reach parity. But how big a role does salary negotiation play in the outcome that lands us at these tired wage gap statistics?

Amy Hoover

Talent Zoo is the leading site for advertising and marketing professionals

Talent Zoo is the leading site for advertising and marketing professionals

Considered an expert on hiring trends and staffing issues, for a dozen years Amy was an Executive Recruiter and then Managing Partner of Talent Zoo, the nation's premier search firm for the advertising and marketing industries. During that time she placed hundreds of professionals in new positions across North America, from Junior to C-Suite level.

Talent Zoo’s founder and CEO Rick Myers and Amy Hoover built the executive recruiting firm which began in 1998. It evolved into a digital job board and career ecosystem predating LinkedIn. For about two decades, talentzoo.com has been the top site for advertising, marketing, and digital professionals in an industry known for extreme competition. It’s still a fantastic place to hire quality candidates or find a marketing or ad job.

Strongbox West is Atlanta’s largest and longest running coworking space

Strongbox West is Atlanta’s largest and longest running coworking space

Ten years ago Amy co-founded Strongbox West, Atlanta's largest independent coworking space and innovation hub, where she continues to manage the Talent Zoo job board and suite of marketing blogs.

Amy is frequently quoted in The Wall Street Journal, The New York Times, Adweek, Advertising Age, and many other notable publications.

Our Conversation

Amy shares hiring insights from the employer perspective which may surprise you, and could help you, your friend, or your colleague at their next negotiation. Whether or not hiring becomes more digital as AI sorts resumes and Alexa processes applications by voice, the art of the negotiation is still about human communication.

Topics:

Amy and her dog Coleman, who is internet famous. #ColemanTheDog. Follow @StrongboxWest on Instagram for more #DogsOfSBW

Amy and her dog Coleman, who is internet famous. #ColemanTheDog. Follow @StrongboxWest on Instagram for more #DogsOfSBW

  • Why don’t women negotiate more?

    • Societal expectations for girls (be polite, demure, not greedy), which leads to labeling

    • Re: NY Times executive editor Jill Abramson:

      • “Abramson discovered that her pay and her pension benefits as both executive editor and, before that, as managing editor were considerably less than the pay and pension benefits of Bill Keller, the male editor whom she replaced in both jobs.”

    • Negotiation is not taught in schools or at home enough

    • Uncomfortable conversations and how candidates can phrase salary-related requests for a win-win

    • New perspective: women’s intuition that negotiating may be in vain (Knowing When to Ask: The Cost of Leaning In - NBER) - “Women appear to positively select into negotiations and to know when to ask.”

  • Pro Tip: The hiring manager’s first offer is almost never their best offer

  • Women’s psychology: “They like me! They really like me!” (Sally Field - Oscar reference)

  • Millennials and work: the idea of “finding oneself”

    • Values around culture and flexibility or finding meaning in work - what about the money?

  • What should women do when they’re at the negotiating table?

Sally Field, 1985 Academy Awards - Best Performance by an Actress in a Motion Picture - Drama - “I can’t deny the fact that you like me, right now, you like me.”

Sally Field, 1985 Academy Awards - Best Performance by an Actress in a Motion Picture - Drama - “I can’t deny the fact that you like me, right now, you like me.”

* 16% of women negotiate. This is according to Negotiating Women’s survey by Carol Frohlinger as cited by Monster. “Most women simply do not negotiate at all. Only 16 percent of respondents always negotiate compensation when a job offer is made or during performance evaluations.”

Get in Touch with Amy:

054 - Will You Use One Voice Assistant or Many? Dave Kemp and Katherine Prescott

Listen anywhere:

Topics:

  • Whether should brands create their own mini voice assistants like Beeb - which kind of brands should consider this? Katherine explains

  • The newly announced Interoperability Initiative will strive to ensure that voice activated devices will work with multiple digital assistants like Alexa and Siri at the same time.

  • The two camps regarding what the voice-first future holds:

    • A) People will mainly interact with just one assistant (see Adam Cheyer, co-founder of Siri Inc.)

    • B) We will all use multiple voice assistants

    • C) A middle ground of master and mini assistants - Dave explains how Alexa could launch Beeb (BBC's assistant) or Spot (Spotify's assistant) - and Beeb would be the master of that smaller domain / use case, making a better overall experience

  • Alexa eventually functioning as an App Store - but for voice

  • Plus, how devices like Echo Buds and Echo Frames fit in to a world of mini voice assistants

  • What is the potential of Echo Buds to allow us to access web content we have never thought of as audio enabled?

  • Echo Frames could be quite powerful to usher us into a world where the input is pure voice but the output/response is multimodal (visual and audio) - Katherine makes a great point here

beetle-moment-marketing-podcast-alexa-mini-voice-assistants-dave-katherine.png

Get in touch with Dave and Katherine:

Dave Kemp, Business Development Manager at Oaktree Products, Inc.

Katherine Prescott, Founder & Editor at VoiceBrew